Privacy Policy

Last updated: April 15, 2026

Trovia Technologies Inc. ("Trovia", "we", "us", "our") provides expert knowledge management and AI-powered assistance. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Account information: name, email address, and phone number you provide when you sign in or sign up.
• Authentication data: identifiers from Google OAuth when you choose to sign in with Google.
• Content you submit: expert knowledge, documents, messages, and feedback you upload or generate while using the service.
• Usage data: log data, device information, and diagnostic events needed to operate and improve the service.

How We Use Information

• To provide, maintain, and improve the Trovia platform.
• To authenticate users and secure accounts.
• To deliver one-time passcodes by SMS or email at your request.
• To communicate about your account, service changes, and support requests.
• To generate AI responses based on your content and the experts you consult.

Sharing

We do not sell personal information. We share data only with service providers that help us operate Trovia (for example, cloud hosting, AI model providers, and messaging providers), and only as needed to deliver the service. We may also disclose information when required by law.

Data Retention

We retain account and content data for as long as your account is active or as needed to provide the service. You may request deletion of your data at any time by contacting us.

Security

We use industry-standard safeguards to protect your data, including encryption in transit, access controls, and tenant isolation for customer content. No system is perfectly secure; please use a strong password and protect your sign-in credentials.

Your Choices

• You can update or remove account information at any time from your profile.
• You can opt out of SMS one-time passcodes by replying STOP to any message.
• You can request access to or deletion of your data by emailing us.

Children

Trovia is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. We will post the updated version here and revise the "Last updated" date above.

Contact

Questions about this policy? Email privacy@trovia.ai.